Privacy Policy

Welcome to R Property Hub ("we", "our", "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website www.rpropertyhub.com and our mobile application (together, the "Services"). R Property Hub is developed and maintained by RekTech.

1. Information We Collect

Depending on how you use the Services, we may collect the following categories of information:

• Account and contact details: name, email address, phone number, password or login credentials, and any profile details you choose to provide.
• Property-related information: details you submit when listing a property or making an enquiry, such as property description, location, budget, preferences, and messages to owners/agents.
• Usage and technical data: device type, operating system version, browser type, IP address, app usage data, pages/screens viewed, clicks, and crash or performance data. This may include information collected through cookies or similar technologies and analytics services.
• Location data (if enabled): approximate or precise location, when you allow location access, to show relevant properties or improve search results.
• Communication data: information you provide when contacting support, submitting feedback, or communicating with property owners, seekers, or agents through our Services.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing and operating the Services: to create and manage user accounts, enable property listing and search, and facilitate enquiries and communications between property seekers, owners, and agents.
• Improving our Services: to monitor and analyze usage, fix errors, enhance performance, and develop new features.
• Communication: to send you service-related messages (such as account, security, or transaction notifications) and, where permitted, promotional or marketing communications. You can opt out of marketing communications at any time.
• Safety, security, and legal compliance: to detect and prevent fraud or misuse, protect our users and Services, and comply with legal obligations.

3. Legal Basis and Necessity

We collect and process your information only when it is necessary to provide the Services you request, when we have a legitimate interest (such as improving and securing our Services), or when we are required to do so by law. Certain information is necessary to create an account or to list/enquire about a property; where information is optional, we will indicate this.

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited situations:

• With property seekers, owners, and agents: to the extent necessary to process your enquiry, respond to requests, or facilitate a potential transaction.
• With service providers: with trusted third-party vendors who help us operate, host, analyze, and improve the Services (such as hosting providers, analytics services, and communication tools), under appropriate confidentiality and data protection obligations.
• For legal and safety reasons: if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users, the public, or our company.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use the Services, and improve your experience. You can manage or disable cookies through your browser or device settings, but some features of the Services may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services and fulfill the purposes described in this Policy. We may also retain certain information for a limited period after account deletion to comply with legal obligations, resolve disputes, and enforce our agreements, after which we will delete or anonymize it.

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction or update of your information.
• Request deletion of your account and personal data, as described below.
• Object to or restrict certain processing, or withdraw consent where processing is based on consent.

You can exercise many of these rights directly in your account settings (where available) or by contacting us using the details in the "Contact Us" section below.

8. Delete Account and Delete My Data

You may request deletion of your account and associated personal data as follows:

• In the app (recommended): If you are using our mobile application, you can use the in-app option (for example, under Profile or Settings) to request deletion of your account and personal data.
• By contact form or email: You can also request deletion by contacting us at support@rproperty.com or using the support/contact page on our website. Please include the phone number or email associated with your account.

Once we verify your identity and your request, we will delete or anonymize your personal data within a reasonable period, except for information we are required or permitted to retain for legal, security, or compliance purposes.

9. Data Security

We use technical and organizational measures, such as SSL encryption and access controls, to help protect your personal data. However, no method of transmission or storage is completely secure, and you use the Services at your own risk.

10. Third-Party Links and Services

The Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

R Property Hub is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. Your continued use of the Services after changes are posted means you accept the updated Policy.

13. Contact Us